Looking for flexible long-term cleaning work
that fits around your lifestyle?

How it works:

You'll be added to our database of approved cleaners and given access to our scheduling app to be able to reject or accept new clients that;

1. you can travel to every week,

2. suits your requirements,

3. fits the hours you want.

 

You'll be able to view your schedule and keep track of when you have bookings.

You will also have access to our app messaging, to contact us when needed.

 

New Clients:

• Some clients ask to meet and interview a cleaner before deciding on the right cleaner for their requirements, if they request this we will let you know.

• You should make a good impression to encourage the client to keep you as their long-term regular cleaner, and make sure you arrive at the agreed time.

• You can discuss their requirements, see where products/equipment are kept, and to check what they want can be achieved in the hours booked.

• The client might decide you're not suited. If this happens, don't take it personal.

• If the client wants to change the booked hours they must contact us before you do different hours than booked. Our insurance only covers the hours booked.

 

The work:

• The work is general house cleaning to a high standard and you will clean for the same regular clients each week.

• Sometimes clients book a one-off deep clean, these are at a higher hourly rate.

• You will always use the clients cleaning products and equipment.

• You will mostly work on your own but occasionally with other cleaners.

• Having your own transport is an advantage as you need to get to and from clients homes at the times agreed every week.

 

Your Hourly Rates

The hourly rates that clients agree to pay you directly:

• Regular Weekly/Fortnightly: £14/hour

• One-off deep cleaning: £17/hour

Please note: if you accept work on evenings or at weekends, the clients agree to pay you an additional £1/hour

​

How you're paid:

You're paid directly by the clients by cash or bank transfer, on the day of the clean. They will decide which method suits them best.

 

Regular Cleans:

Clients will book a weekly or fortnightly clean for a set amount of hours, for the same day and time.

You'll clean for the same clients every week/fortnight.

Regular Weekly/Fortnightly Cleaning includes:

(Depending on booked hours)

• General tidy of all rooms

• Dusting and wiping all accessible surfaces

• Dusting picture frames and ornaments

• Mirrors & glass surfaces polished

• Bathroom including shower, bath, sink & toilet.

• Kitchen including accessible surfaces, hob, microwave, sink, washing up & putting away dishes/cups etc.

• Vacuuming floors & carpets

• Mopping floors

• Bed making and changing

• Inside window frames clean

• Emptying bins & changing liners

• Ironing (see below)

• Most housekeeping tasks

• Any other reasonable cleaning task.

The client may give you a task list of anything specific or priority areas they require you to complete. Work through the list in priority order as best you can, and if there's not enough time to complete all tasks, politely let the client know, or leave a note.

If the client wants to book additional hours for ongoing cleans, let them know to contact us first.

 

One-off Deep Cleans:

One-off deep cleans are when a client just wants a one time clean, usually a more thorough deep clean. These are at a higher hourly rate. If you do a good job the client will often book on a regular basis.

One-off Deep Cleaning includes:

(Depending on booked hours)

• Everything in a regular clean plus...

• Pulling out furniture (where possible), vacuuming under & behind  

• Clean Inside fridge

• Inside Kitchen cupboards

• Wiping tiles/back splashes

• Extractor fan clean

• Dusting/cleaning shelves, including moving items

• Degreasing kitchen appliances

• Inside windows

• Any other reasonable cleaning task.

 

Ironing

Clients will let us know on the booking form if ironing is required, we will put this on the notes of a new client on the Scheduling App, please only accept these if you can provide an ironing service.

 

Temporary Cover:

Temporary Cover is when a cleaner is on holiday or has an illness and a temporary replacement cleaner is needed for that client, usually for one or two weeks.

One-off cleans and temporary cover can be good if you want a few more hours and earn extra money.

 

Being Self Employed

The perks and flexibility of being your own boss, choosing what work you want, at times that suit you. No more going to endless recruitment interviews for jobs you hate with long hours at minimum wage.

Make the leap, do the work you enjoy, built around your lifestyle and earn yourself a real living.

 

Becoming self-employed is really easy.

Self-employment just means that you must tell HMRC each year how much you've earned, then if there's any tax to be paid they will tell you how much. Everyone has a tax free allowance, but even if you don't earn this much you must still report it.

Keeping records of your earnings and expenses is important.

You are responsible for your own income tax and national insurance contributions payable in respect of all payments made to you by clients.

 

As a self-employed person you need to be registered with the HMRC and obtain a UTR (Unique Tax Reference).

 

HMRC Self-employment information:

For more information on working for yourself and to get all the necessary details, click this link:

https://www.gov.uk/working-for-yourself

 

Customer care

A few points on what the clients will expect from you:

Always;

1. be polite, positive and never use foul language.

2. arrive on the agreed day, at the agreed time.

3. clean thoroughly to a high standard.

4. keep products & equipment organised, and put everything securely away after cleaning.

5. take great care of the clients home and property to avoid accidents.

Never;

1. take anyone with you into the clients home.

2. share or discuss personal details of a client with anyone other than with LHC, including names, phone numbers, address or any other personal information.

3. change the day or time without asking the client if it is convenient. Being reliable is extremely important.

4. leave products or equipment unattended that could cause a hazard.

5. rush to complete cleaning tasks, as this could lead to injury or accidents.

 

Pets

• The clients inform us if they have pets. They may also add additional details on the booking form. If the client hasn't provided us these additional details please ask them, and respect any requirements of their pets.

• Always be pet friendly and treat them with care.

• Don't leave products or equipment unattended that could harm pets.

• If needed, politely ask if the pet could be secured in a separate room whilst you complete the cleaning.

• If you can't be around pets, or certain pets (e.g. because of an allergy), always check the details we send on the Scheduling App before accepting, then you can avoid accepting clients that aren't suitable.

 

Client Keys

• Some clients will give you a key to their home, You are responsible for these keys.

• If you finish with the client, or the client request return of their keys, you must return the keys to them promptly in person. Do not post them in the mail.

• Never label the keys with an address.

• Before leaving the clients home, check all windows and external doors are secure, and follow any instructions the client has provided.

 

Insurance

• Whilst you're working for our clients we provide important insurance cover in case of accidents.

• It's important that you let us know of any changes with the hours you work for our clients so that we can adjust the cover.

• Although we have insurance, we expect you to take extra care in the client's home at all times. The client would have to pay an excess, and of course be unhappy. This insurance is to cover major rather than minor accidental damage.

• Always use the correct products and equipment provided by the client. The insurance doesn't cover for damage when using products and equipment not provided by the client, or by the use of incorrect products or equipment. Bleach products are forbidden for health and safety reasons. Damage caused by Bleach is not covered by our insurance.

• If an accident did happen, be honest and let the client know immediately, and then inform us of what has happened. Delayed claims could be refused.

​

​

​