Terms & Conditions

A. Definitions and Amendments

i. For the purpose of this Agreement;

• The customer may be referred to as the ‘Client’, 'Clients', 'Customer', 'You', or 'Your'.

• Local Home Cleaners Ltd may be referred to as 'LHC’, 'Agency', 'Us', 'Our', or 'We'.

• The cleaner(s) introduced to the client may be referred to as the ‘Cleaner’, 'Cleaners' or 'They'.

ii. LHC reserves the right to amend this Agreement if necessary. An updated copy would be sent by email to clients with details of any amendments.

iii. LHC shall introduce a Cleaner to the Client from its database of approved cleaners, on and subject to this Agreement.

iv. When we use the words "writing" or "written" in these terms, this includes emails.

B. Payment

i. For regular cleaning, the Client shall arrange an instant bank payment for the first month's agency fee and a recurring payment by direct debit for the ongoing monthly agency fee as requested by LHC authorising payment to be made monthly in advance for the service plan. Such payments shall continue until the agreement is terminated in accordance with clause E of this Agreement.

ii. For one-off cleaning, the Client shall arrange an instant bank payment as requested by LHC for the agency fee prior to the cleaning taking place.

iii. LHC will not refund any advance payment upon receipt of termination notice from the Client. No refunds will be given during the notice period.

iv. If a Client declines the service at any point during the agreement, no refunds will be made. This includes Client holidays and Cleaner absence, where the Client does not request a temporary replacement cleaner.

v. If a Client cancels a one-off clean with less than 24 hours notice, the agency fee will not be refunded.

vi. If a Client cancels a booked appointment with less than 24 hours notice, the Client shall pay to the Cleaner a late cancellation charge of £5.

vii. If, at any point, an introduced cleaner is required for more hours than originally agreed, a revised service plan, and any additional fee, will be calculated and confirmed to the Client.

viii. If the agency fees or the cleaners rates are increased, we would give no less than one month’s notice to Clients in writing. If a Client makes changes to their plan during this one month period, the new pricing will apply.

C. Insurance and Liability

i. All cleaners introduced by LHC will be covered primarily by the customer's own insurance policies and as a contingency, LHC carry public liability insurance policy which has a limit of £1,000,000.

ii. The policy covers accidental damage or loss on an indemnity basis. The policy does not cover possession or property theft.

iii. The client shall not be covered by the insurance maintained by LHC if the cleaner is not introduced by LHC, or if the introduced cleaner works longer than the booked hours, and/or the terms of this agreement are otherwise breached.

iv. LHC shall not be liable for any losses incurred by the Client as a result of any failure of a cleaner to comply with their contractual obligations.

v. The ownership and responsibility for the return of Client keys remains between the Client and the cleaner. LHC cannot accept any responsibility for losses that arise from such instances.

vi. The Client is responsible for providing the correct cleaning products and equipment, LHC won't be held responsible for any incorrect products or equipment used. Damage caused by using incorrect products or equipment won't be covered by the insurance. Damage caused by Bleach is not covered by our insurance.

vii. The Client accepts responsibility for the first £150 excess of any insurance claim.

viii. These terms constitutes the whole agreement between the Client and LHC and cannot be amended unless agreed by LHC and the Client in writing. If a court finds any clause unenforceable then the remainder of the agreement shall remain workable and intact.

ix. The whole agreement shall be interpreted in accordance with the law of the country the service is provided in and any disputes shall be resolved by the courts of that country.

D. Client obligations

i. The Cleaner is introduced to the Client as a self-employed cleaner and the Client shall retain the cleaner only under a contract for service.

ii. The Client shall agree with the cleaner directly what services are to be performed by the cleaner.

iii. The Client shall pay the cleaner directly at the agreed hourly rate for the hours worked.

iv. The Client shall contact LHC directly if a temporary replacement cleaner is required to be introduced, due to the regular introduced cleaner’s absence, illness or holiday. Introducing temporary replacement cleaners is not automatic, one must be requested.

v. The Client shall bear the cost of recovery of agency fees in the event of non-payment.

E. Termination and Cancellation

i. LHC may terminate the agreement by giving one month’s notice to the Client in writing.

ii. LHC may terminate the agreement with immediate effect, if it is no longer able to provide the service.

iii. The Client may terminate the agreement only by giving one month’s notice to LHC in writing.

iv. The Client agrees not to recommend any LHC introduced cleaner to anyone else unless the LHC service is used.

v. For a period of twelve months following termination of the agreement, the Client agrees not to use or employ any current or past cleaner introduced by LHC, Should the Client be in breach of this termination clause LHC shall be entitled to charge twelve times the monthly agency fee or twelve times the one-off cleaning fee.

vi. In the event of the Client cancelling the direct debit without giving one month’s notice to LHC in writing, LHC may charge for any reasonable expenses incurred in addition to any outstanding payment due. LHC reserves the right to claim interest at market rates for overdue fees.

vii. If for any reason the Client continues to pay LHC following termination, LHC reserves the right to charge a reasonable administration fee for each overpayment.

F. Contact

To contact us regarding anything in these terms, for any issues or complaints, you can write to us at;

contact@localhomecleaners.uk

G. Data Protection

Local Home Cleaners Ltd will process your personal information as set out in the Privacy and Cookies Policy which can be found at the footer of our website.

Latest update: May 2026